Resume

IT Systems • Data Analysis • Process Optimization

Jessica Ulch

Systems-minded IT + automation builder. Clean data. Clear workflows. Real results.

Savannah, TN • Remote-friendly

Core strengths

  • Workflow automation & data cleanup (Excel/Power Query/SQL)
  • Systems support + rollout enablement (LMS/SaaS)
  • Documentation that reduces tickets and confusion

Tools

SQL Power Query C-code Linux & Windows CLI HTML & CSS Excel Zendesk Schoox (LMS) Git/GitHub CAD

Experience

CIS Internship — Learning Systems & IT Enablement
Dodge’s / Savings Oil • Tupelo, MS
Febuary 2026 - May 2026
  • Mapped LMS data flows across a 48-store environment; identified SaaS migration inefficiencies and access gaps
  • Designed and deployed a workflow friction logging system adopted across multiple store locations to capture operational breakdowns in real time
  • Built a structured reporting and prioritization framework to translate frontline issues into actionable corporate insights
  • Automated job code normalization using MySQL + Power Query, improving data consistency between Payroll and LMS systems
  • Supported mobile LMS rollout across 48 locations, including account provisioning, role-based access, and geofencing configuration
  • Improved system accessibility and security by refining role/permission structures
  • Identified and resolved IT–operations disconnects by analyzing Zendesk workflows and frontline usage patterns
  • Audited cybersecurity training coverage for 964 employees, ensuring compliance and identifying content gaps
Shift Lead / Operations
Dodge’s / Savings Oil • TN
2024 - Current
  • High-volume operations leadership; trained staff and handled time-sensitive workflows.
  • Identified day-to-day friction points and translated them into actionable system/process improvements.
  • Provided Tier-1 troubleshooting for POS and MDM devices, resolving issues through cache clearing, password resets, and system reboots
  • Trained staff on basic troubleshooting techniques, reducing unnecessary service calls and operational downtime
  • Documented file conversion processes to improve onboarding workflow efficiency
Customer Service Specialist
Lowes • Savannah, TN
2022 - 2024
  • Used POS and legacy systems to locate orders, reissue credits, and resolve shipment issues
  • Created a streamlined system guide to help coworkers navigate legacy workflows and manage customer order data

Projects & Experience

Leadership Experience
Ongoing Since 2016
​​
  • Lead by stabilizing operations under pressure, prioritizing workflow and removing bottlenecks
  • Translate complex or unclear processes into clear, actionable steps for team execution
  • ​Train through guided independence, reinforcing learning with real-time feedback
  • ​Take ownership when systems or communication break down to maintain continuity of operations
  • ​Identify inefficiencies and implement practical, scalable solutions
  • ​Apply a systems-focused mindset, aligning people, tools, and processes for consistent performance​
    • Workflow Logging System
    Ongoing
  • ​​Designed operational feedback system targeting 48 store locations to capture workflow inefficiencies
  • ​Built structured data collection and reporting process (physical + digital) for frontline usability
  • ​Conducted pilot testing across multiple locations; iterated design based on real-world adoption challenges
  • ​Identified gaps between corporate systems and frontline workflows; proposed mobile-first solution for scalability
    • Job Code Mapping Pipeline
    Power Query • Excel

    Standardized inconsistent job codes while preserving original values, adding change + review flags.

    Friction Log Pilot System
    Data collection • Ops enablement

    Designed 60-second capture cards to log operational friction without ticket overload.

    LMS Access Lifecycle Map
    Documentation • Support workflows

    Mapped access creation/maintenance/support to reduce confusion and speed onboarding.

    Education

    AAS — Computer Information Technology
    Jackson State University
    Expected May 2026
    • Programming Focus
    BS — Electrical Engineering
    Arizona State University
    (Coursework Completed)
    • Biochemistry Minor

    Certifications

    • MS-900
    • AZ-900 (planned)
    • CompTIA A+
    • AutoDesk Certified User
    • Certified SOLIDWORKS Associate